Our group strongly recommends Mariott improve their MARSHA
system. While it is good at providing the information needed to give customers
what they want, there is a lot of room for improvement. If they upgrade their system,
they could have a lot of information that is currently manually entered to be automated.
Automated information would minimize mistakes. They have been using this system
for a very long time, so while it is a better option to change to a newer
system, we also believe it should be done slowly and carefully. It is important
to note that this company earns over $10B in revenue every year. Changing a
system at every location instantly is near impossible, however, the longer they
wait to start the change, the harder it will be in the future.
Recommendation
Basic Computer Training
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