Adams helped Yessenia with the analysis. Overall what we learned about the company is that they use outdated technology and does not give proper training to employees on how to effectively use the systems. On top of that, even though they are in the process of upgrading. They should have done that a long time before, in order to avoid some of the issues that they are having now glitches with reservations.
James Umana was another manager that showed us around the hotel technology and how everything is connected to be able to provide great costumer service.